Welcome to SILphony, where we bring luxury and elegance to your doorstep. To ensure a smooth and pleasant shopping experience, we have outlined our shipping policy below.

Processing Time:

• Orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

• For international shipping, rates vary based on the destination and will be calculated at checkout.
• Standard domestic shipping typically takes 5-7 business days.
• Expedited shipping options are available for an additional fee and usually arrive within 3-5 business days.

International Shipping:

• We ship to select international destinations. Shipping rates and delivery times will be calculated at checkout.
• Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking:

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s status online.

Shipping Address:

• Please ensure that your shipping address is correct and complete. SILphony is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Orders:

• If your order arrives damaged or is lost in transit, please contact our customer service team at tune@silphony.com within 7 days of receiving your order. We will work with the carrier to resolve the issue promptly.

Thank you for choosing SILphony. We look forward to delivering your beautiful jewelry pieces to you!