Return and Refund Policy

Return and Refund

1.    To be eligible, the product must be unused, in its original packaging, with tags intact, and accompanied by the invoice. 

2.    Once we receive and inspect the product, your refund will be processed within 7–10 working days (to the original payment method).

3.    Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. Then it is up to the discretion of the SILphony Jewellery Quality Check team to decide whether the product is approved for return.

4.    Products can be returned within 15 days from the time of receipt of goods at customer’s end.

5.    Once we have received your email and our Quality Control team has authorized the return, it will be initiated.

6.    Rest assured, we will refund the full cost of the returned item, excluding the courier charges which will have to be borne by the customer.

7.    This policy however, does not apply to cancellation of orders after 3 days of placing it and to custom made orders.

8.    In case of a refund, it will only be made after we have received the shipment in its original packaging.

9.    SILphony will either replace the items free of charge if possible, or issue a gift card for the cost of the items purchased.

10.    You can request an exchange within 15 days of purchase for unworn jewellery.

11.    Exchange is subject to the availability of the product/design. 

12.    International orders are not eligible for returns or refunds, except in the case of defective or damaged products received. 

As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund to your account via our respective Payment Gateway if applicable as per the situations given below.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Genuine quality issues.
2. Packages lost in transit.
3. In case SILphony discovers that a wrong item has been shipped to you.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address
2. After 3 failed delivery attempts by our respective courier agent.
3. Package refused by recipient.
4. Sizing issues. Thus please review our size guides carefully before making your purchase.
5. Products returned in a used or damaged condition.
6. Minor colour and design variation. All products are handmade and use best quality stones, so there may be some variation from the photographs on our website.
7. If the jewellery is not faulty or damaged.
8. The customer fails to intimate us within 2 days of receipt of goods at his/her end.
9. In case a Made to Order request is placed and the customer cancels the order subsequently, 25% of the product cost will be deducted and the balance will be refunded to the customer.

Contact details for further help
Call Us on +91 9136462133
Email tune@silphony.com